1. INTRODUCTION:
This Privacy Policy works in conjunction with our Terms & Conditions, which govern service use, payment terms, and dispute resolution. sheworks4thepretty LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website (zenoviawright.com), engage with our coaching services, or interact with us through other means.
This Privacy Policy complies with all applicable U.S. federal and state laws, including the California Consumer Privacy Act (CCPA), the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM), the Illinois Biometric Information Privacy Act (BIPA), and state data breach notification laws.
We operate as a remote business and do not maintain a physical mailing address. However, when necessary, physical mail may be sent to our registered agent at the following address:
sheworks4thepretty LLC
ATTN: Zenovia Wright
1717 N Street NW, Suite 1, Washington, DC 20036

2. INFORMATION WE COLLECT:
We may collect the following types of personal information:

A. Information You Provide to Us
– Name
– Email address
– Phone number
– Payment details (processed securely through third-party providers such as Stripe or PayPal)
– Information provided through coaching intake forms or questionnaires
– Client notes related to coaching sessions
– Testimonials or feedback (with your consent)
– Biometric Data: If we ever collect biometric identifiers (such as voice recordings), we will:
– Obtain written consent before collection.
– Store the data securely and separately from other personal information.
– Permanently delete biometric data within 3 years of last use, unless required by law.

B. Information Automatically Collected
– Website usage data (via Google Analytics)
– Cookies and tracking pixels (for analytics and marketing purposes, with user consent)
– IP address and browser information
– Log files to monitor site functionality and security

C. Information from Third Parties
– If you sign up through social media (e.g., Facebook, LinkedIn, Instagram, BlueSky), we may receive limited profile information.
– Payment providers may share transaction details with us for verification purposes.
– Email marketing services may provide engagement metrics for campaigns.

3. HOW WE USE YOUR INFORMATION
We process your personal data based on the following legal grounds:
– Performance of a Contract: To provide coaching services you requested.
– Legitimate Interests: To enhance services, prevent fraud, and ensure security.
– Consent: For optional marketing communications (e.g., SMS and emails).
– Legal Obligations: To comply with financial, tax, and regulatory requirements.

We use your personal data to:
– Provide coaching services and support
– Process payments and transactions
– Send newsletters and marketing communications (with opt-out options)
– Improve our website and offerings
– Respond to inquiries and provide customer service
– Ensure website security and prevent fraudulent activity
– Comply with legal obligations

We do not sell or share your personal information with third parties.

SMS Communications
By providing your phone number, you consent to receive SMS messages from us related to appointment reminders, coaching updates, and promotional offers. Message frequency may vary.
Marketing SMS Messages: We will only send marketing SMS messages if you have provided express written consent, such as checking a “Yes, I agree” box during sign-up.
Opting Out: You can opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply.
Consent Not Required: Your consent to receive SMS messages is not required as a condition of purchasing any goods or services.
Email Communications:
Marketing emails will always include our physical address: sheworks4thepretty LLC, 1717 N Street NW, Suite 1, Washington, DC 20036.

4. DATA RETENTION POLICY
We retain client data for up to 5 years after the last interaction, unless a longer retention period is required for business, legal, or tax purposes. Clients may request deletion of their data at any time by contacting us via email at zenovia@zenoviawright.com, subject to applicable legal and contractual obligations.
For financial and tax purposes, we retain transaction records for 7 years, as required by IRS tax laws (26 U.S.C. § 6501).

5. YOUR RIGHTS UNDER CCPA & U.S. LAW
– Do Not Sell My Personal Information: We do not sell or share personal data for monetary gain. However, California residents can submit a “Do Not Sell My Personal Information” request to confirm this and exercise their rights under CCPA by contacting zenovia@zenoviawright.com.
– Opt-Out of Data Collection: California residents may opt out of non-essential data collection (e.g., analytics, tracking) by adjusting their cookie settings or emailing zenovia@zenoviawright.com.

6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Users can control cookie settings through their browser preferences or opt out where required by law.

7. THIRD-PARTY SERVICES & DATA SHARING
We use third-party service providers to process transactions, manage emails, and improve our services.

8. DATA SECURITY & ACCESSIBILITY
We take reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration.

9. CHILDREN’S PRIVACY
Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from children under 18.
10. FUTURE UPDATES
Annual Review: This Privacy Policy is reviewed annually to ensure compliance with changing U.S. privacy laws.

11. PUBLIC REVISION HISTORY
– February 26, 2025 – Updated for compliance with CCPA, TCPA, CAN-SPAM, and U.S. privacy laws.

12. CONTACT INFORMATION

– For any questions, concerns, or privacy-related inquiries, contact us at:
sheworks4thepretty LLC
Email: zenovia@zenoviawright.com
Phone: 202-643-6728
Website: https://www.zenoviawright.com
Mailing Address: ATTN: sheworks4thepretty LLC c/o Zenovia Wright, 1717 N Street NW, Suite 1, Washington, DC 20036